Co-Managed IT for Rochester Businesses

At the core of any good Managed Services is the relationship between the customer and service provider. We share tools and knowledge and work in lockstep with your existing IT staff to improve your business's efficiency, security and productivity.

The most common scenarios in which companies choose a co-managed IT approach include:

The in-house IT staff is focused on high-level, strategic IT issues and planning and needs support for such day-to-day tasks as troubleshooting, helpdesk services, software upgrades, data backup, etc.

The in-house IT staff is capable of carrying out the day-to-day tasks, but requires outside advice regarding the organization’s overall IT strategy.

A company has entered a rapid growth phase and needs to scale up its IT services to support internal growth.

Companies have a well-developed in-house IT staff at their headquarters location but need a reliable solution for remote branch locations.

Some of the key benefits of co-managed IT services include:

Co-managed IT support is available 24x7 even if your in-house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn, increase employee productivity.

Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.

With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and best IT practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.