Fred
Co-Owner

What I like about IT
Information technology is a never ending puzzle, always evolving and each day more challenging.

What I bring to the table
Over 20 years of Information Technology experience and an Information Technology degree at R.I.T. I'm easy to work with, I have good judgement and spot on intuition.

What I like to do
Play basketball with my kids and golf with my wife.

Sue
Co-Owner

What I like about IT
I love how technology can help people and businesses be more successful and enjoy sharing in our clients successes!

What I bring to the table
Thorough understanding of real world solutions. Understanding technologies and the abilty to explain solutions to non technical people. Corporate Information Systems Management experience. MBA at Rochester Institute of Technology with concentrations in Information Technology and e-Commerce

What I like to do
Volunteering in the community, golfing, running, family activities, walking our Coton de Tulear - Bubba (puppy)

Rich
Chief Operating Officer

What I like about IT
Technology is everywhere. I love the challenge of helping people of all skill levels understand and benefit from technology in not only the business world, but in their everyday life

What I bring to the table
Nearly 30 years of consulting, operations, and leadership in software consulting and information technology. Electrical Engineering degree from Syracuse University and Computer Science Masters from RIT. I strive to create efficiency in the workplace as well as create a common language to bridge the gap between people who "speak IT" and people who do not

What I like to do
Enjoy every moment possible with my wife and two teenage boys, mostly focused on hanging at baseball fields with them. Also enjoy bike riding and playing piano.

Andrew
Director of Sales

What I like about IT
Information technology has become an integral part of our lives and how we do business. I love being able to bring solutions to businesses and allow them to focus on what they do best!

What I bring to the table
I have over 15 years in the high-tech startup, manufacturing and engineering space. Having worn many hats over the years I have a unique perspective on how businesses function and what their IT pain points are.

What I like to do
I really enjoy hiking & camping, watching Formula One, and wrenching on cars. Ask me about Cars, History, and Space, and we will be talking for a while.

Reed
Technical Operations Manager

What I like about IT
Technology makes our working lives easier. Helping others to understand what Information Technology could do for them is my favorite aspect of IT.

What I bring to the table
10 Years of customer service experience. A strong understanding of workstations and how our customers interact with their machines every day.

What I like to do
I am a gaming community manager, a member of local Ultimate (Frisbee) organizations, and I enjoy painting and the arts

Wendy
Administrative Assistant

What I like about IT
IT is constantly changing and evolving to help improve our lives and make them easier.
(that was also a good movie.  I need to see part 2 - hopefully, it is scary!!!)

What I bring to the table
- sometimes lasagna, chicken & biscuits is a favorite too or cash if we go out for dinner.

Seriously, I have over 20 years of accounting experience, most of them in the IT industry.

I take pride in my accuracy and attention to details. I enjoy working as a team and helping with anything I can.

What I like to do 
- spend time with my kids, when they let me; take my dogs for walks, (or have them take me for a walk), watch movies, play board or card games, and go on adventures!!

Jake
Technology Solutions Expert

What I like about IT
Information Technology is always changing. Understanding new technology is a rewarding experience.

What I bring to the table
5 years of IT and customer service experience. Including knowledge of workstation hardware, audio equipment, camera systems, and encryption.

What I like to do
I enjoy building and maintaining gaming computers, playing video games, writing and recording music, and fishing.

Doreen
Project Manager

What I like about IT
Information Technology is always changing which provides the opportunity to learn something new every day.

What I bring to the table
Over 20 years customer service experience combined with 7 years IT experience makes me prepared to deliver superior service to our clients and the knowledge of technology to meet their needs.

What I like to do
I enjoy playing video games, reading, and spending time with friends and family.

Eli
Technical Account Manager

What I like about IT
It makes every day things seem more like magic than science.

What I bring to the table
10 Years of customer service experience, extensive development experience, and end-user troubleshooting experience.

What I like to do
I love hiking and playing FPS video games and Co-Op games with various online communities as well as socializing with friends.

Chad
Technology Solutions Expert

What I like about IT
I value organization and I see IT as a way to organize communication. Signal flow is also super interesting to me.

What I bring to the table
I have four years of help desk experience in a military environment and two additional years of experience installing local area networks for small businesses.

What I like to do
In my free time, I enjoy wood carving.

Tyler
Deployment Specialist

What I like about IT
I love the hardware and puzzle-solving to try and troubleshoot problems.

What I bring to the table
I would say I bring determination to learn and do what I can to solve issues. I also bring speed and multitasking in order to accomplish more tasks at once.

What I like to do
Mainly working with hardware, pulling components out, and putting them back in.

Aaron
Systems Engineer

What I like about IT
The modern world requires technology in nearly everything we do. I like that this creates opportunities that differ between systems, environments, and specific business needs. This allows me the ability to learn and do something different each day to help others overcome their IT challenges.

What I bring to the table
Over 10 years of technical experience that ranges from customer service and application support to the installation, configuration, and management of a myriad of systems across multiple industries and fields of business.

What I like to do
When I’m not enjoying gaming, movies, and other forms of entertainment, I can typically be found enjoying the great outdoors or spending time with loved ones.

Erika
Technology Solutions Expert

What I like about IT
Connecting the world together to better facilitate the upward projection of mankind.

What I bring to the table
(a chair lol) A drive to keep learning new technologies and sharing that knowledge whenever possible. I have a vast background largely focused on customer service, engineering, and quality control. This has helped me grow into a well-minded problem solver.

What I like to do
I very much enjoy spending my free time outside enjoying actives in a wide range from cycling to zip lining. Though you will find me most nights at a local concert hall enjoying a great band and helping support the local music scenes.

Larry
Technology Solutions Expert

What I like about IT
I like problem-solving and learning about new technology.

What I bring to the table
10 years of engineering experience working with IT in a manufacturing environment.

What I like to do
I love dogs, powerlifting, and going to music festivals.

Nick L.
Marketing and Sales Coordinator

What I like about IT
The IT industry is constantly changing, which provides opportunities to learn something new each day. Figuring out how to make difficult things easy, makes the fast-paced environment exciting.

What I bring to the table
I bring 4 years of marketing experience with an enthusiastic attitude to learn what wasn’t known yesterday.

What I like to do
I enjoy golfing, going to the gym, hiking, and spending time with family and friends.  Generally anything outdoors fits the criteria.

Connor
Technology Solutions Expert

What I like about IT
What filled entire rooms now fits in your pocket, in your lap, on your wrist, and in your car. Soon they will be our cars, our planes, our space stations, and in some instances, be our arms and legs. I'm just along for the ride; that’s what I like.

What I bring to the table
I bring over 6+ years of IT Support and Customer care experience.

What I like to do
I love gaming, either regular or Virtual Reality, and I love reading and writing science fiction.

Dan
Systems Engineer

What I like about IT
I’ve been interested in technology and computers since I was young, that fascination has only grown as technology has advanced rapidly in recent years.

What I bring to the table
20 years of IT experience ranging from desktop support to datacenter server infrastructure, across several different environments.

What I like to do
I enjoy reading and listening to audiobooks, computer and board gaming, and spending time with my family and friends.

Nick E.
Technology Solutions Expert

What I like about IT
The opportunity to engage with clients to resolve their issues, help them plan for the future. I feel immense satisfaction helping clients to become confident and secure in knowing that IT is a solution that provides value for their business instead of a headache that needs treatment.

What I bring to the table
10+ years of experience in many roles within the IT universe, with customers of all sizes, from single users to Fortune 50 companies

What I like to do
I love the outdoors, camping, hiking, getting away from the noise and bustle of society to reconnect with nature.