Fred
Co-Owner

What I like about IT
Information technology is a never ending puzzle, always evolving and each day more challenging.

What I bring to the table
Over 20 years of Information Technology experience and an Information Technology degree at R.I.T. I'm easy to work with, I have good judgement and spot on intuition.

What I like to do
Play basketball with my kids and golf with my wife.

Sue
Co-Owner

What I like about IT
I love how technology can help people and businesses be more successful and enjoy sharing in our clients successes!

What I bring to the table
Thorough understanding of real world solutions. Understanding technologies and the abilty to explain solutions to non technical people. Corporate Information Systems Management experience. MBA at Rochester Institute of Technology with concentrations in Information Technology and e-Commerce

What I like to do
Volunteering in the community, golfing, running, family activities, walking our Coton de Tulear - Bubba (puppy)

Rich
Chief Operating Officer

What I like about IT
Technology is everywhere. I love the challenge of helping people of all skill levels understand and benefit from technology in not only the business world, but in their everyday life

What I bring to the table
Nearly 30 years of consulting, operations, and leadership in software consulting and information technology. Electrical Engineering degree from Syracuse University and Computer Science Masters from RIT. I strive to create efficiency in the workplace as well as create a common language to bridge the gap between people who "speak IT" and people who do not

What I like to do
Enjoy every moment possible with my wife and two teenage boys, mostly focused on hanging at baseball fields with them. Also enjoy bike riding and playing piano.

Jenn
Marketing Manager

What I like about IT
I love the challenge of learning about this complex and ever-changing field that advances in real time. We help our clients leverage technology in ways that make their lives easier every day.

What I bring to the table
I have over 13 years of experience in marketing, advertising, and public relations for B2B and B2C companies with emphasis on manufacturing, health and wellness, and the online coaching industry.

What I like to do
Outside of work, I enjoy expanding the varieties of plants (specifically irises, lilies, and dahlias) in my gardens, refinishing furniture, and spending time with my family.

Steve
Director of Application Development

What I like about IT
As a problem solver I like to be challenged with the unique methods in which people build and deploy their domain specific applications and configurations. Working in IT has always given me a new challenge to learn and solve on a week to week basis.

What I bring to the table
I have over 25 years of experience in all aspects of digital product management. Everything from greenfield custom implementations to custom integrations and installation and configuration of off the shelf products. I've been involved in everything from product management to systems architecture to development, devops, systems management and database administration. I have worked in large enterprise organizations to small businesses and everything in between. I have the experience to understand the unique challenges that are presented by companies of all sizes and markets.

What I like to do

I enjoy spending time with my family, hiking, camping, backpacking and canoeing. I also travel with my son around North America so that he can pursue his dream of being a box lacrosse goalie.

Reed
Technical Operations Manager

What I like about IT
Technology makes our working lives easier. Helping others to understand what Information Technology could do for them is my favorite aspect of IT.

What I bring to the table
10 Years of customer service experience. A strong understanding of workstations and how our customers interact with their machines every day.

What I like to do
I am a gaming community manager, a member of local Ultimate (Frisbee) organizations, and I enjoy painting and the arts

Wendy
Administrative Assistant

What I like about IT
IT is constantly changing and evolving to help improve our lives and make them easier.
(that was also a good movie.  I need to see part 2 - hopefully, it is scary!!!)
What I bring to the table
- sometimes lasagna, chicken & biscuits is a favorite too or cash if we go out for dinner.

Seriously, I have over 20 years of accounting experience, most of them in the IT industry.

I take pride in my accuracy and attention to details. I enjoy working as a team and helping with anything I can.

What I like to do 
- spend time with my kids, when they let me; take my dogs for walks, (or have them take me for a walk), watch movies, play board or card games, and go on adventures!!

Jake
Systems Engineer

What I like about IT
Information Technology is always changing. Understanding new technology is a rewarding experience.

What I bring to the table
5 years of IT and customer service experience. Including knowledge of workstation hardware, audio equipment, camera systems, and encryption.

What I like to do
I enjoy building and maintaining gaming computers, playing video games, writing and recording music, and fishing.

Chad
Technology Solutions Expert

What I like about IT
I value organization and I see IT as a way to organize communication. Signal flow is also super interesting to me.

What I bring to the table
I have four years of help desk experience in a military environment and two additional years of experience installing local area networks for small businesses.

What I like to do
In my free time, I enjoy wood carving.

Aaron
Systems Engineer

What I like about IT
The modern world requires technology in nearly everything we do. I like that this creates opportunities that differ between systems, environments, and specific business needs. This allows me the ability to learn and do something different each day to help others overcome their IT challenges.

What I bring to the table
Over 10 years of technical experience that ranges from customer service and application support to the installation, configuration, and management of a myriad of systems across multiple industries and fields of business.

What I like to do
When I’m not enjoying gaming, movies, and other forms of entertainment, I can typically be found enjoying the great outdoors or spending time with loved ones.

Larry
Technology Solutions Expert

What I like about IT
I like problem-solving and learning about new technology.

What I bring to the table
10 years of engineering experience working with IT in a manufacturing environment.

What I like to do
I love dogs, powerlifting, and going to music festivals.

Connor
Technology Solutions Expert

What I like about IT
What filled entire rooms now fits in your pocket, in your lap, on your wrist, and in your car. Soon they will be our cars, our planes, our space stations, and in some instances, be our arms and legs. I'm just along for the ride; that’s what I like.

What I bring to the table
I bring over 6+ years of IT Support and Customer care experience.

What I like to do
I love gaming, either regular or Virtual Reality, and I love reading and writing science fiction.

Dillyn
Technical Account Manager

What I like about IT
IT truly presents the possibility to have a new experience every day. Whether it be a new piece of technology, a program, or an issue there is always something new and to learn.

What I bring to the table
I have 9 years working with technology and a passion to share what I’ve learned. I enjoy bridging the gap between what the techy talk is and a normal conversation. I show up every day with a positive attitude knowing that I will have the ability to make someone's life a little easier.

What I like to do
I play games of both Board and Video Variety. I enjoy spending time with my cats and am preparing the youngest one to adventure out into the world. I also enjoy being my wifes baking assistant.

Chris
Technical Account Manager

What I like about IT
That I have a part providing services that allow people to share ideas and lives with others anywhere in the world instantaneously.

What I bring to the table
25+ years in managed IT services

What I like to do
I am a simple homebody who loves hanging out with my wife, 2 daughters and the dog and cat. I enjoy camping with the family and am the biggest Buffalo Sabres fan this side of town!

Eric
Deployment Coordinator

What I like about IT
Everything we interact with on a daily basis has something to do with IT, from smartphones to smart devices. I find that having a good understanding of IT helps not only in a working environment, but also at home when the kids want to log into a new device. I like that I can better manage my home life while leveraging IT.

What I bring to the table
I have over 18 years in the service industry. I was an owner operator, which has allowed me to develop a systems thinking approach to problem solving. Working from the ground up has helped me develop the proper communication skills required to effectively speak with customers.

What I like to do
I enjoy time off with my family. I have four small children, and when we are able to get outside and explore, that's where you will find me. I spend a lot of time cruising the canal and cycling the canal paths.

David
Technology Solution Expert

What I like about IT
Technology drives every facet of our lives on a day to day basis and it is ever changing. I like that IT offers as many rewards as it does challenges and no two days are ever the same in the world of IT.

What I bring to the table
Over 20 years of IT experience ranging from technical/end-user support to application support and help desk management.

What I like to do
Enjoy woodworking,traveling the country with my wife to see Yankee games and spending time with my kids and grandkids.

Jason
Linux Systems and Network Engineer

What I like about IT
I like that it's never boring. There is always something to do or learn. It's very humbling.

What I like to do (outside of work)
I like web programming, disc golf, music, video games, and working on my old Honda.

Crystal
Technical Support Dispatcher

What I like about IT
I like that you are constantly learning new things and it is ever evolving.

What I bring to the table
I bring over 10 years of customer service, and the ability to relate to clients well. I enjoy getting to know people and helping them.

What I like to do (outside of work):
I enjoy going to the movies, my favorites are scary movies, and comedies. I also play video games, and love spending time with my family and my dog.

Titus
Technology Solutions Expert

What I like about IT
As someone who likes to look at issues with many different angles, IT interests me because there seems to be almost no limit to the amount of ways you can reach a solution.

What I bring to the table
I bring to the table a fresh perspective to the field and a dedication to customer satisfaction, quick problem solving, and providing optimal solutions.

What I like to do:
In my freetime I enjoy learning about new technologies, history, working on my home computers, and playing simulation games.

Steve H
Senior Systems Engineer

What I like about IT
I really love technology and how things interconnect. And the feeling you get by making something work the way you want it to is great.

What I bring to the table
20+ years of IT experience with 10+ years of that in management.

What I like to do (outside of work):
I am a Private Pilot and enjoy flying and traveling. I also enjoy anything outdoors in the warmer months.

Shane
Desktop Deployments Engineer

What I like about IT
Every portion of every day has involvement with IT. There’s never a dull moment and it's ever-changing.

What I bring to the table
CompTIA Certified Technician, Apple Certified Technician, and a fresh look on the way IT works.

What I like to do (outside of work):
I play video games, livestream, and work on my classic cars.

Malik
Technology Solutions Expert

What I like about IT
Technology changes fast and it's everywhere! It's always fascinating learning how something new ends up impacting all of our lives.

What I bring to the table
Industry Certified Professional with several years of experience. I bring creativity, drive and a passion for helping others.

What I like to do (outside of work):
I enjoy learning about new technologies that catch my attention and understanding how they work in my free time. I'm also a gamer, chess player, and a book lover. Nothing beats a good book after a hard workout in the gym!

Margaret
Technology Solutions Expert

What I like about IT
I enjoy puzzling out complicated problems and the diversity technical support provides to the day-to-day.

What I bring to the table
5+ years working in IT and 10+ years working in Customer Service

What I like to do (outside of work):
I like to stay super busy and accumulate a lot of hobbies. Some of these include pole dancing, rock climbing, gardening, hiking, embroidery, video gaming, board gaming, and reading.

Edward
Technology Solutions Expert

What I like about IT
There are always new, fun things to learn, and all of it has to work together. In IT, every day brings interesting challenges and creative solutions.

What I bring to the table
I have 3+ years of customer service experience and a degree in Network and Computer Security. I bring a methodical mindset, and a passion for making things work.

What I like to do (outside of work):
I enjoy new experiences and learning new things. I also enjoy board games and card games, rock climbing, and 3d design.